We have witnessed a number of cases in past two years where the tech support scammers have been able to access sensitive information such as the model number, serial number of a user’s computer especially Dell computers. It has been reported that even after two years of this incident Dell users are still receiving calls from these tech support scammers who are using the information they have acquired.
In most of the tech scam scenario, it has been observed that the scammers are opportunist with their calls, where they falsely identify themselves as being from Microsoft. They try to convince the victims coming up with lines like “your Windows operating system needs an upgrade” even though the person owns a Mac OS based system.
The main intention behind the call is to trick the other person into purchasing software or fix a technical issue so that they can charge money. In certain cases, the scammers install software on the person’s computer which gives them remote access to it. Generally, their targets have been Windows computers for several years.
In case of the Dell scammers, the calls are more precise with the name of the customer, their model number and a serial number of the user’s laptop with all such details the customers cannot smell foul play and believe the legitimacy of the calls.
Earlier two years ago, March 2016, Drew Levitt a customer who bought Dell laptop reported of receiving such calls for the last four month. He said – “I just got a call from ‘Dell’ who knew EVERYTHING about my computer, and my full name,”
Another person (ajakowenko)reacting to the scam posted in a forum in February – “This is much worse than a typical scammer, and the fact that Dell will not address it fully means that I will definitely NOT be buying a Dell again until they get their $hit together and admit to what happened and what they’ve done to prevent it.”
Responding to the issue Dell representatives said that the scammers are using some old service history to find the details of the customers. They are working on the issue to shut down these scammers.