Indian Railways has taken an initiative to improve the passenger experience, now passenger will get trains status update on WhatsApp. This initiative is run in collaboration with MakeMyTrip and the Indian Railways. The updates passengers will receive details such as train timing, and stations, by sending their request via WhatsApp.
The WhatsApp number for this service is 7349389104 add to your WhatsApp contact list on your phone. On messaging the train number on you this number via WhatsApp you will get the details once the message is delivered. Normally you should get a reply to your message within ten minutes.
The service will be more acceptable amongst the general public as it is available over the regular WhatsApp, which has become a common app found on any Android or iOS device. You will not need to download any third party app or software for this and is a huge step taken in the right direction by the Indian Railways
WhatsApp is a tried and tested app which does not need any heavy downloads and works even in places where the internet network is the weakest. It is fast easy and popular amongst most citizens
Indian Railways has been constantly trying to give its customers the best services, especially since last few year. Already they have revamped their website last year. User experience has been better and easier for them to navigate the site for booking tickets. At present, the website is also able to give the users probability of the confirmation of the tickets that are in the waitlist. This system uses the old data to deployed using a new algorithm for predicting the probability of ticket confirmation in term of percentage.
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